It’s peak delivery season, and porch piracy is rampant. If you came home to an empty doorstep where a box should be, act fast. Retailers and shipping companies have specific windows for reporting lost items.

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What to do if a package is stolen (and how to prevent it)

What to do if a package is stolen (and how to prevent it)

TL;DR: Check delivery proof, file a police report for records, and contact the retailer immediately.

It’s peak delivery season, and porch piracy is rampant. If you came home to an empty doorstep where a box should be, act fast. Retailers and shipping companies have specific windows for reporting lost items.

Step-by-Step Guide

  1. Verify the delivery status: Check the tracking photo. Sometimes carriers hide packages behind planters or at a side door. Verify with neighbors if they saw anything or accepted it for you.
  2. Contact the retailer first: Amazon, Target, and big retailers usually have the power to replace items faster than the shipping carrier. Use their 'Item missing' or 'Did not receive' chat support.
  3. File a claim with the carrier: If the retailer can't help, file a claim with UPS/FedEx/USPS. You will need the tracking number and proof of value (receipt).
  4. File a police report: If the item was expensive, you need a police report (often filed online) to claim insurance or for credit card purchase protection.

FAQ

Will Amazon refund stolen packages?

Usually yes, but if it happens too often, they may flag your account. Use lockers for safety.

Does my home insurance cover it?

Technically yes, but the deductible is usually higher than the item value. Credit card purchase protection is a better bet.

Is a video doorbell enough proof?

It helps with the police report, but carriers often only care if the package was 'delivered' or not.

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