You're at the gate, the screen flashes red: CANCELLED. Panic sets in. Don't freeze. The people who move fastest get the few remaining seats on the next plane. Here is your battle plan.

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Step-by-step guide when your flight is cancelled

Step-by-step guide when your flight is cancelled

TL;DR: Multi-task: get in line, call support, and use the app simultaneously. Know your rights.

You're at the gate, the screen flashes red: CANCELLED. Panic sets in. Don't freeze. The people who move fastest get the few remaining seats on the next plane. Here is your battle plan.

Step-by-Step Guide

  1. Get in line AND on the phone: Stand in the agent line, but immediately call the airline's customer service number. Often, phone agents can rebook you before you reach the front of the physical line.
  2. Use the airline app: Refresh the app. Many airlines now allow instant rebooking options directly in their mobile app. This is often the fastest method.
  3. Check other airlines: Use Google Flights to see who else is flying to your destination. If the delay is significant, you can ask for a refund and book elsewhere (though last-minute tickets are expensive).
  4. Know your rights (Weather vs. Operational): If it's weather, they owe you a rebooking but not a hotel. If it's mechanical/crew issues (controllable), demand a hotel and meal voucher.

FAQ

Am I entitled to cash?

If they cancel and you choose not to fly, yes. You are entitled to a full refund, even for non-refundable tickets (US Law).

What if I miss my connection?

If booked on one ticket, they must get you to your final destination. If booked separately, you are on your own.

EU Flight?

EU261 rules are very strict. You may be owed up to €600 cash compensation for delays over 3 hours.

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